1. Processing Time
We are committed to delivering your order as quickly and securely as possible. All orders are typically processed within one to three business days. We do not process or ship orders on weekends or public holidays.
2. Shipping Fees and Delivery Time
Shipping costs and delivery times are calculated and displayed at checkout based on your location and chosen shipping method.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking information.
4. International Shipping
We do offer international shipping to selected countries. Please be aware that any customs fees, taxes, or import duties are the sole responsibility of the recipient.
5. Lost or Damaged Packages
In the event that a package is lost or arrives damaged, you must contact us at velosportsupplysdnbhd@hotmail.com or 017-905 2479 within seven days of delivery for investigation or replacement.