1. Satisfaction Guarantee
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within seven to fourteen days from the date of delivery.
2. Return Eligibility
Items must be returned in new, unused condition with the original packaging.
3. Non-Returnable Items
Some items are not eligible for return. These include perishable goods, digital downloads, personalized items, and gift cards.
4. Refund Processing
If your return is approved, we will process your refund to the original payment method within five to ten business days after we receive and inspect the item.
5. Return Shipping Costs
Unless the return is due to our mistake, such as a defective or incorrect item, return shipping costs are the responsibility of the customer.
6. How to Initiate a Return
If you have any questions or wish to start a return, please email us at velosportsupplysdnbhd@hotmail.com or contact us at 017-905 2479 with your order number and reason for return.