FEEDBACK FORM

    FREQUENTLY ASKED QUESTIONS

    What types of sports products do you sell?

    We offer a wide range of performance-driven sports products including footwear, apparel, balls, rackets, accessories, and training gear—suitable for both professional athletes and casual fitness enthusiasts.

    What are your shipping options and delivery times?

    We offer standard and express shipping across Malaysia. Orders are typically processed within 1–2 business days. Delivery times may vary by location, but standard shipping usually arrives within 3–5 business days. Shipping rates are calculated at checkout. For urgent orders or bulk shipping arrangements, please contact our team directly.

    What is your return or exchange policy?

    We accept returns or exchanges within 7 days of purchase, provided the item is unused, in original packaging, and accompanied by the receipt. Terms may vary for promotional items.

    Do your products come with a warranty?

    As an authorized reseller, VELOSPORT SUPPLY SDN BHD does not provide direct warranties. All warranty claims must be made through the original brand or manufacturer. We’re happy to assist by providing purchase proof or guiding you to the appropriate brand channels should any issue arise with your product. Please refer to the brand’s official warranty policy for coverage details.